Terms and conditions

1. Who we are

The coelhobranco.eu website and Coelho Branco services are provided by It's Our Home Algarve, Lda., NIF 503698350, Estrada de Santa Eulália, Edifício Pórtico, 2C, 8200-269 Albufeira, Portugal. Contact: geral@coelhobranco.eu, +351 925 221 145. Coelho Branco is the company's trading name.

2. Scope

These terms cover use of the website and our services: website design and maintenance, Google Business Profile, social media management, online reputation and ads management. We work with businesses and professionals. An accepted estimate or separate contract may include specific terms which prevail over these terms.

3. Prices, estimates and orders

• Prices are published on our prices page and exclude VAT.
• Estimates and calculator results are valid for 30 calendar days from sending; prices and terms may then be revised.
• Work begins after the estimate is accepted, the deposit is paid and we have the materials: logo, photos, copy or questionnaire answers, prices and the access needed.

4. Lead times

Lead times start upon receipt of all required materials:

No service takes more than 3 weeks. Delays in the provision of materials or client approvals extend the schedule accordingly. If materials do not arrive within 14 days, the project moves to the back of the queue.

5. Rush launch

For websites of up to 6 pages, launch within 72 hours carries a 30% surcharge, subject to availability, and is stated in the estimate.

6. Payment

• One-off work: 50% on order confirmation and 50% at launch.
• Websites from €790: option of 3 interest-free instalments.
• Monthly services: paid in advance at the start of each month.
• Payment methods: MB WAY, bank transfer, Multibanco or direct debit.
• Late payment of a monthly service: reminder on day 7, service paused on day 15, contract terminated on day 45.

7. Revisions and changes

The number of revision rounds depends on the plan: 1 on Business card, 2 on Business, 3 on Extended and Large. For 30 days after launch, we make small changes at no cost. Larger changes, new pages or features are quoted separately and disclosed before work starts. On maintenance plans, unused minutes do not carry over to the next month.

8. Minimum terms and cancellation

• Maintenance and Google: no minimum term; 30 days' notice.
• Social media, reputation and ads: 3-month minimum; then 30 days' notice. Leaving before the minimum means paying 50% of the remaining months.
• Business and Growth bundles: 6-month minimum. Leaving earlier means paying 50% of the remaining months and repaying the bundle discount applied to the one-off price.
• Monthly Website: 12-month minimum; then 30 days' notice. Leaving earlier means paying the remaining months up to 12, or buying the website for its price minus what has already been paid, whichever is lower.

9. Ownership of the website, domain and accounts

• The domain is always registered in the client's name, with their tax number; we are only the technical contact.
• A purchased website belongs to the client after full payment. If you leave, we hand over the files at no cost.
• On the Monthly Website, the website remains ours until it is bought out. After 12 months, the client can buy it for €99; after 24 months, at no cost.
• Instagram, Facebook, Google Business Profile, ad and Google Analytics accounts belong to the client. Our manager access is removed when the service ends.
• Posts, copy and photos we create pass to the client after payment.
• The templates, components and design system we use remain ours; the client may use them on their own website and materials.

10. Ads, Google and social media

• The ad budget is paid by the client directly to Meta or Google; our fees cover management only.
• Platforms (Google, Meta and others) decide independently on rankings, reach, profile verification, ad approval and review removal. We do not guarantee Google rankings, follower numbers, enquiries or sales.
• We never write or buy fake reviews and do not remove honest reviews. We only dispute, through official channels, reviews that break the platform's rules.

11. Portfolio and confidentiality

We may show completed work on our website, social media and presentation materials unless a contract or non-disclosure agreement provides otherwise. We may also include a “Website by Coelho Branco” link in the footer of the client's website unless the client asks otherwise. Confidentiality may be agreed before work starts.

12. Client materials and data

The client confirms that it has the rights required to provide all submitted materials (copy, photos, logos, prices) and is responsible for their accuracy. Where delivering the service involves processing personal data of the client's own customers (for example, comments, messages or reviews), we do so on the client's behalf and according to its instructions.

13. Liability

To the extent permitted by law, the contractual liability of Coelho Branco for direct loss arising from its service is limited to the amount actually paid by the client for the particular service giving rise to the claim, excluding VAT.

To the same extent, the company is not liable for indirect loss, loss of profit, or lost business opportunities or sales, including outcomes dependent on platform decisions, third parties, or information and materials supplied by the client. Nothing in this clause excludes or limits liability that cannot lawfully be excluded or limited.

14. Personal data

Personal data are processed in accordance with our Privacy policy.

15. Governing law and disputes

These terms and related service contracts are governed by Portuguese law. Unless mandatory legal rules provide otherwise, the parties agree that courts in the judicial district of Faro shall have jurisdiction over disputes arising from their contractual relationship.

Our services are intended for businesses and professionals acting in that capacity. The applicability of consumer ADR arrangements and any obligations concerning the Portuguese Complaints Book (Livro de Reclamações) will be assessed under the specific legal framework for the activity.

16. Prevailing language

The Portuguese and English versions relate to the same contractual relationship. Where interpretations differ, the Portuguese version shall prevail, without prejudice to applicable mandatory law.